Policy


Policy

Reservation and cancellation policy:​

We require an immediate 50 % deposit .Kindly provide us the following information:

Credit Card details ( We welcome VISA and Master Card), Regret no Cheques

Card number and expiry date - Name of the cardholder - 3 last digits CCC ( Visa & Master)

If for security reasons you do not like to email us this information you can do so by Fax or Telephone

Phone +27 (0)21 863 1994 Fax +27(0)21 863 1995 Cell +27 (0)76 696 3179

Check in hours from 14:00 – 18:00

Please state if a late Check in after 18:00

 

Cancellations: Between 1 month or more prior to arrival: 20% of a confirmed reservation or cancellation received Between 2 weeks and 1 month prior to arrival: 30% of a confirmed reservation or cancellation Between 1 and 2 weeks prior to arrival: 50% of a confirmed reservation or cancellation Between 2 and 7 days prior to arrival: 100% of a confirmed reservation or cancellation Day of arrival or no-show: 100% of a confirmed reservation or cancellation.